My document is stuck processing, what do I do?

If you’ve uploaded a document to Attach that seems to get stuck processing or errors out after a few minutes, please select “Reprocess” in the drop down menu and that will force the document to complete processing.

 

You can also upload a new version of the same document.

If after a minute that still fails, please contact us at https://www.cirrusinsight.com/support/contact  (please select Attach-Document Tracking under product) and we’ll gladly assist you.